Rackbite builds AI agents and workflow automation for enterprise operations teams. Most of our work happens in logistics and warehousing, where a missed handoff costs a truck, not a click.
A shift on the dock once the paperwork runs itself. Anything the agent isn’t sure of is held for a person to review.
We start with the work your people do between systems: the retyping, the checking, the chasing. Each bay below is a workflow we can have running on your data in weeks.
Built on the systems our customers run: CargoWise, C2C, Bluejay, and custom in-house platforms.
Keep scrolling to walk the aisle.
Orders arrive as PDFs, email bodies, spreadsheets and EDI. An agent reads each one, keys it into your ERP or WMS, and asks a person only when a line doesn’t make sense.
Loads are priced against your contracted rates and spot quotes, tendered to the best carrier, and re-tendered automatically when a carrier rejects.
Every carrier invoice is checked against the rate con, BOL and proof of delivery. Accessorials that weren’t agreed get held with the evidence attached.
Advance ship notices are matched to purchase orders as they land, so the dock knows about shorts, overages and substitutions before the trailer is opened.
Late loads, damages and refusals trigger a playbook: rebook, notify the customer, open the claim, and put the photos and paperwork in one place.
Where’s-my-order emails and portal tickets are answered with the live ETA from your TMS, in your team’s voice, with a person copied on anything unusual.
Pick-face levels, cycle count variances and slow movers are watched continuously, and the right move or count task lands with the right shift lead.
Warehouses and freight networks have more handoffs per dollar than almost any other business: between shippers, carriers, docks, customers and a dozen systems that were never meant to talk to each other. That’s where automation pays back fastest, so that’s where we go deepest. The same methods work anywhere orders, documents and exceptions pile up.
Third-party logistics
Multi-client WMS, billing and client reporting
Freight brokerage
Tendering, track-and-trace, carrier paperwork
Distribution centers
Receiving, replenishment, dock scheduling
Cold chain
Temperature exceptions and compliance records
LTL and cross-dock
Manifests, OS&D claims, linehaul planning
Parcel and final mile
Exceptions, redeliveries, customer updates
We don’t sell a platform or a year-long transformation. We pick the workflow that costs you most, get it running, prove it with your numbers, and only then talk about the next one.
Weeks 1–2
Weeks 1–2
We spend time on site and inside your systems with the people who do the work. We time the handoffs, read the email threads, and come back with a ranked list of workflows and what each one is worth.
Weeks 3–8
Weeks 3–8
We build the first automation against your real data and your real systems, not a demo. It runs in your cloud account, with approval rules your operations lead signs off on.
Weeks 9–12
Weeks 9–12
The agent works in shadow mode first: it drafts, a person approves. As accuracy holds, the thresholds open up and people move to reviewing exceptions only.
Ongoing
Ongoing
You own the code, the prompts and the runbooks. We train your team to maintain it, then move on to the next workflow on the list, or step back if you’d rather run it yourselves.
Tell us where the hours go. We’ll reply within one business day, and if we think automation isn’t the answer, we’ll say so.
Rather use email?
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